Back to Support

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

    Step 1:  Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.
Step 2:  You are prompted to download a small virus-free plug-in.
Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

 
Please type the code you received from your representative in the box below, then click the button to proceed.
Powered by GoToAssist

 

Remote Access Authorization 

You hereby instruct and authorize LPS Real Estate Group, Inc. (“LPS”) to access Your computer system, including Your entire desktop environment, for the sole purpose of providing technical assistance associated with Your use of LPS software.  LPS shall access and control Your computer system via a software program that facilitates such access and transfer of control.  You agree to perform any and all acts necessary to allow LPS access to Your computer system for the duration of LPS’s provision of the requested technical assistance. 

You hereby acknowledge that You are aware of the potential problems which may occur during and after this process, such as, damage to Your computer system, including hardware and software, disruption in the flow of data to and from Your network, and loss of data.  Although LPS will use commercially reasonable efforts to avoid such events, LPS cannot guarantee that such problems will not occur.  

Based on the instructions and acknowledgements above, You, on behalf of yourself and your affiliates and your respective officers, directors, employees, shareholders, agents and representatives (collectively, the “Releasing Parties”) hereby release LPS and any of its affiliates, and their respective officers, directors, employees, shareholders, agents, and representatives (collectively, the “Released Parties”) from any and all liability resulting from or related to LPS’s provision of the services contemplated herein.  Without in any way limiting the generality of the foregoing, the Released Parties will not be liable to any Releasing Party for any direct, indirect, consequential, incidental, special, or other damages including, without limitation, lost data, lost profits, however caused, or the cost of procurement of substitute hardware or software, and under any theory of liability including breach of warranty or contract, tort (including negligence, strict liability and product liability) or otherwise, even if the Releasing Party has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy. 

You acknowledge that LPS is performing the above described services as an accommodation to You and in reliance upon the limitations of liability and the disclaimers of warranties and damages set forth herein.  You acknowledge that this release is a material inducement for LPS to perform these services and LPS would not provide such services without such release.